Within the hospitality industry, good employees make all the difference - having a great team behind the scenes can make or break your guest experience. In order to see your business grow and thrive, great employees that can deliver quality service are a necessity.



Here are a few things to look for when conducting background checks on your candidates within the hospitality industry:

• Are they certified? Are you hiring for a position that will involve serving alcohol? Make sure that your candidates have their Smart Serve (ON), Serving it Right (BC), or other applicable liquor serving license to avoid violating liquor laws within your region.
• Can they meet your expectations? Soft skills are incredibly important in the hospitality industry - a candidate’s performance largely depends on their ability to interact positively with guests, communicate efficiently with other staff, and maintain composure under pressure. Use reference checks to see how your candidate performs under a variety of situations.
• Are they experienced? Depending on the nature of your business, you may be looking for an experienced server or hospitality manager. By verifying your candidate’s employment history, you can find out if they actually have all of the experience they claimed to have.

Maintain your brand by hiring the right people! Whether you are hiring for an entry-level role or an experienced position, conducting a background check is an effective way to see if your gut instinct matches with the information you receive so you can make a sound hiring decision.