At Hire Performance Inc. protecting your privacy is very important to us and we respect the privacy of individuals in all aspects of our business operations. We have a firm, longstanding commitment to protecting all personal information within our knowledge and under our control, and we have created this Privacy Policy to demonstrate that commitment. This Privacy Policy explains how personal information about you may be collected, used, or disclosed as a consequence of your contact with our clients. We urge you to read it carefully.

Whenever and insofar as possible, we have also attempted to ensure that our clients and other organizations with which we deal respect privacy rights and protect personal privacy. However, you need to be aware that this Privacy Policy does not apply to any organizations other than Hire Performance Inc . and that we do not review or control the privacy policies and practices of any outside organizations. 

What are our overall, general purposes for collecting, using and disclosing your personal information?

In general terms, we will collect, use and disclose your personal information in order to meet the requirements that our clients have requested our services for.

For this purpose and as part of this process, we will take a number of steps, typically including but not necessarily limited to:

• Obtaining your resume and references
• Contacting and obtaining information from your references
• Verifying information and performing other searches and checks, done by Hire Performance Inc .
• Evaluating all information about you to analyze your suitability to the position you have applied for with our clients
• Disclosing any information about you as provided by you, by your references and by other sources to any present or future client of Hire Performance Inc.

We may also use your personal information to assist us in improving our overall service to our candidates like yourself and to our clients. In this respect, we may use your personal information to compile statistical results related to Hire Performance Inc .'s business, and if so we may circulate those results both internally and externally to our clients.

What personal information do we collect?

n order for us to assist you and our clients in the most effective way; we require certain information about you. We will obtain some of this information from you, and will obtain other information from external sources.

In order to serve you, we require the following information from you:

• Your contact information [full name including all past and present aliases, address(es), phone number(s), fax number(s), email address(es)]
• Your resume (and any updates thereof)
• Reference contact details [name, business name, business address, business telephone number and position with the business

We assume that, before providing us with any contact details for your references, you have obtained their permission to do so. To ensure that we do not offend your references' privacy rights, we ask that you only provide the information about them that we list above as “Reference contact details” and we understand that you have secured their consent before providing their information to us.

In using our services, we may also ask you to provide us with the following additional information:

• Educational records
• Reference letters
• Results of specialized testing or professional designation testing.

Notes we take when we speak to you will also form part of the information we have on our file about you.

We, either directly or using external service-providers, may collect, use and disclose some or all of the following information for our file about you from sources other than yourself:

• Verification of education and professional qualification
• Verification of employment history
• Criminal record check, if required by the position
• Drug and alcohol testing, if required by the position
• Skills testing
• Information obtained through reference and background checks.

In some cases Hire Performance Inc. will initiate the collection of this information; in others, the information will be obtained at the request of our client. Regardless, we will not collect, use or disclose any such information unless we feel that it is reasonable in all the circumstances to do so and that there is some specific reason related to the prospective position you have applied for with our clients for it that requires us to collect, use and disclose this information and that we therefore have your reasonable implicit consent, or unless we are required to do so by law, or unless we have your express consent. At your sole discretion, you may withhold your consent; however, doing so might limit the chances of obtaining the required information requested by our clients to conduct a complete background check on you.

Why do we collect this personal information, and how do we use it?

We use the information we collect about you for several purposes:

• To fulfill our clients' requests for information about their candidates' background history
• To assess and develop our business and operations to better service our clients

We do not sell or otherwise provide your personal information to any other organization for any other purpose than what has been requested by our clients.

When and to whom do we disclose personal information?

Your personal information is never traded, sold or leased by us to any external organization. Your information is only disclosed for Hire Performance Inc.'s legitimate business purposes or as necessary to meet legal and regulatory requirements, for instance to comply with a court order.

We share all personal information we have about you with our other Canadian branches. We may also share some information we have collected about you with organizations that perform testing or background checks, including criminal, educational and driving records. These organizations may be the agencies themselves that provide the check results or may be intermediary agencies to which we out-source this work. Some of these checks are expressly required by our clients who are considering you for a position.

Hire Performance Inc. will also disclose your personal information otherwise as required by law.

Have you consented to our collection, use and disclosure of your personal information?

Having applied for a position with our client and signing the required release forms necessary to conduct your background checks and providing us with your personal information, your consent to the collection, use and disclosure of your personal information as specified in this Policy is implied.

We also imply your consent to use and disclose your personal information for purposes that are reasonable and are obvious and/or necessary in using our services.

Although we imply your consent in any event, we may seek your express consent to contact your references, to collect, use and disclose information we obtain from your references and for your references to disclose that information to us. In granting your consent for these purposes you also release, remise and forever discharge, to the fullest extent possible at law without limitation, and agree to fully indemnify your references and Hire Performance Inc. from and for any and all legal, financial and other liability, loss or damage whatsoever flowing from that information or it's collection, use or disclosure.

What can you do if you wish to withdraw your consent?

A revocation of consent must always be in writing.

You may withdraw any express consent you previously gave at any time upon giving proper written notice to Hire Performance Inc. as indicated below. If you wish to withhold or subsequently withdraw your consent in regards to any of the matters to which we imply your consent under the terms of this Privacy Policy, it is incumbent upon you to inform us of that in writing in sufficient detail and with sufficient clarity for us to identify precisely the point to which you do not consent. We will then evaluate and advise you whether we are able to provide or to continue to provide our services to our clients as a candidate.

You need to be aware that withholding or withdrawing your consent might impact negatively on Hire Performance Inc.'s ability to serve you and our clients to secure employment.

What about personal information we collected prior to the coming into force of applicable privacy legislation?

If we collected your personal information and inputted it into our internal candidate database before applicable legislation protecting your privacy and personal information came into force, that information will remain there in its most recent form until it is purged or destroyed in accordance with this Privacy Policy. After that time, we will seek your consent to collect new and updated personal information and to use and disclose all of your personal information we have, in accordance with this Privacy Policy.

How long do we retain your information, and then what do we do with it?

Unless you direct otherwise, we retain your personal information, including but not limited to your personal employee information, in our records notwithstanding that you may be considered for but not placed in a particular position.

We retain your personal information for a minimum of 3 years from the date that you submit to us your information including your résumé in the course of our clients using our background services, or for 3 years from the last date that you consent to the collection, use or disclosure of your information by us. Upon the expiry of this 3-year period, all of your personal information is fully purged from our systems electronically and any hard copies are shredded and safely discarded. If you wish for us to cease to collect, use and disclose your information and to purge and discard all of it in less than 3 years, it is incumbent upon you to instruct us in writing to do so, in which case we will be pleased to comply with your request as soon as is practicable, subject to any legal and tax requirements.

What are our practices related to privacy and security on our website?

We collect user-specific information regarding what web pages visitors access or visit as well as information volunteered by the visitor. The information we collect on our Site is used to improve the content of our Site or used for internal review and is then discarded. We do not share information collected on our Site with any other organizations for commercial purposes.

Our Site may use cookies to keep track of activity on them as well as to deliver content specific to your file or interests, to save your password and to save other personal information so that you do not have to re-enter it each time you visit our Site. You may disable these cookies, but doing so may limit your ability to access or use our Site. By accessing and using our Site without disabling the cookies you are consenting to our collection and use of your information in this way.

Our Site may contain hyperlinks to outside web sites controlled by other parties. We are not responsible for and do not endorse the contents or use of those other sites. Specifically, you need to be aware that we do not review or control the privacy policies relating to those other sites and that we are not responsible for the protection of information or the privacy of any individual accessing those other sites.

We always use industry-standard encryption technologies when receiving and transferring consumer data exchanged with our Sites.

How do we keep your personal information secure?

We have staff policies and operation procedures in place to ensure that your personal information, in both paper and electronic format, is kept safe and secure. We always use industry-standard encryption technologies when receiving and transferring electronic information. Also, staff training on the importance of privacy and security is undertaken regularly, which enhances the protection of all personal information held by Hire Performance Inc.

As well, we require that each external organization with which we deal have in place policies and procedures to protect and safeguard any personal information that it may obtain from us in accordance with this Privacy Policy. You need to be aware that Hire Performance Inc. does not conduct a thorough, comprehensive or exhaustive review of the privacy policies of outside organizations and does not oversee their implementation or ensure that they are followed in every case. Hire Performance Inc. does, however, make every effort reasonable in the circumstances to ensure that acceptable standards are maintained by these other organizations, and we are pleased to make best efforts to address any questions or concerns that you might have in this regard.

What if you respond to any Hire Performance Inc. surveys?

Periodically, Hire Performance Inc. may approach you to voluntarily complete a survey. You will not be required to do so, and if you choose to respond you may do so anonymously if you wish. Responses to the survey may take the form of multiple choice or written responses or a combination of the two, and the results will be used internally for us to monitor our operations, assess our successes and failures, revise our procedures to make them more effective, and so forth.

By responding to one of our voluntary surveys, you are consenting to the collection, use and disclosure of the information included in or forming your answers, including any of your personal information divulged there for the purposes of the survey.

How can you access your personal information and verify its accuracy?

Hire Performance Inc. relies on information provided by you, our clients, and by third parties such as anyone providing references, confirming educational background or conducting checks. You may at any time submit a written request for access to your personal information in our possession and under our control. Upon payment of an administration fee, we will provide you with a copy of the personal information we have about you on our file to the extent provided by law.

Hire Performance Inc. strives to maintain accurate records or your personal information, but cannot do so without your help. As part of this on-going effort, we ask that you provide us with your most current information and update us as that information changes. Write to the address below and advise us if any personal information you have provided to us in the past is incomplete, inaccurate, or no longer relevant, and we will be pleased to make the appropriate modifications.

Where can you get more information?

Hire Performance Inc. takes full responsibility for the management and confidentiality of the personal information it collects. If you have any questions, comments or concerns about this Privacy Policy or anything related to it, or if you feel that Hire Performance Inc. is not abiding by this Privacy Policy, please contact:

Ann Samson, Privacy Officer
Hire Performance Inc
3074 14th Avenue, Suite 21
Markham, Ontario L3R 0G9
Phone: (905) 946-9696
Fax: (416) 946-1340

Although we use all reasonable means to protect your personal information, Hire Performance Inc. is not responsible for any improper use of your personal information that is beyond our reasonable control.

We invite your feedback

In order to continually monitor and strengthen our privacy procedure; we have on staff Ann Samson our Chief Privacy Officer, who can be contacted at ann@hireperformance.ca Please contact the Privacy Manager if you have questions about privacy and usage that were not answered here. We welcome any comments or suggestions about our Privacy Policy.